Frequently Asked Questions (FAQ)
- Transaction / Payments Issues
Send an email to the support team, check your Agreement for the dedicated email address or login to the Support portal.
Provide the following information.
Merchant Name/MID:
Reference Number:
Transaction Number:
Payment Channel Used:
Date of Transaction:
Amount Paid:
Issue Details:
Attach screen shot of issue / concern.
We will respond to your enquiry within 48 business hours.
- Refund Process
Send an email to the support team, check your Agreement for dedicated email address or login to the Support portal.
Provide the following information..
Merchant Name/MID:
Reference Number:
Transaction Number:
Payment Channel Used:
Date of Transaction:
Amount Paid:
Issue Details:
Attach screen shot of issue / concern.
We will respond to your enquiry within 7 to 10 business days. Our process is to confirm the transaction, either with the merchant or the channel, upon confirmation we will process the transaction refund request.
- Merchant Enquiries
Contact your Account Manager or log the request into your dedicated support portal.
We will respond to your enquiry within 8 business hours.
- Business Hours
Our dedicated team is available between the hours of 8am to 6pm on business days only.
Public and National holidays not included except on emergency, contact your account manager directly.
It is preferred that you send your enquiry into the dedicated Support Portal assigned.
- Support Dashboard Access
Contact your Account Manager to get access to your dedicated Support Portal.
- How to Sign-Up as a Merchant or Partner ?
Click on the Sign-Up button (top right).
You will be presented with a form, fill out the details. We will respond to your registration within 8 business hours to obtain further details.